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Shipping Information

Standard Shipping & Delivery Time

Delivery Time = 1-5 Working Days (Processing Time) + 5-15 Calendar Days (Carrier Time )


Coolconditioner has a strict quality control and it may take generally 1-5 working days as processing time after receiving the confirmed payment. We try our best to display the appearance of each item. Because we truly care our valued buyers and our mission is to give them the best of class products along with service and let them enjoy the pleasant, happy and satisfied shopping experience.


Transport Logistics

DHL/FedEx are responsible for our transportation, they will deliver the package to your address.


Transport Area

We support mailing to most areas where DHL and FedEx can deliver. For detailed support addresses, please refer to the official website. If individual products do not support mailing to your location, we will cancel your order and you will receive a full refund. Our customer service staff will notify you by email.


Tracking Status

After the order is shipped, the customer will receive an email notification with tracking information. Sometimes, it may take 1-2 days for the shipping company to update the tracking status, so please check back in 24-48 hours. Our qualified shipping team will track each order and continuously update its shipping status to customers.


Please contact us via Our customer service team will give back to you within 24-48 hours on business days.


Shipping fee & Customs duties

Free Shipping on orders over AU$70.00. You can check it when placing order. 

Standard Shipping: flat rate charge of AU$8.00


If you have any question, please contact us at